What is this and what is it for?
Client Customer profile — this is a list of data about you and your filming experience. It helps the rental service understand who is going to pick up and return the equipment.
Customer profile quality = your client limit. We are always very pleased when you fill out the customer profile completely.
Your data is securely encrypted, protected, and inaccessible to fraudsters.
Customer profile Filling Process- Go to the online customer profile page, fill in your data, and submit it.
- Get confirmation from our managers and familiarize yourself with your rental terms.
- Choose the equipment you like and shoot your best projects!
Customer profile processing time — from 2 hours to 2 days. But we always try to be faster!
What does a completed customer profile provide?
Personal Account
- Track order statuses,
- View order history,
- Re-book equipment sets in a few clicks,
- Personalized terms in our rental service.
No Deposit
- Rent equipment without a deposit within the established personal limit.
Be the First to Know
- Be the first to know about new promotions and offers — only relevant info, we don't like spam too!
Personal Discount
- For those who have completed the customer profile, we assign a minimum discount of 5%, which will change over time.
Important!
Frequently Asked QuestionsHow can I check the status of my client application? 
An email confirmation will be sent to the address you provided in the application. It will specify the initial security deposit limit. Additionally, a manager will contact you. Once you receive this information, your client application is complete.
Important! If you need your client application processed immediately and waiting is absolutely not an option, please call us at this number:
+7 (499) 288–83–85. We'll expedite the process.How do I rent equipment? 
To rent equipment, you must become our client.
How do I become your client? 
To become our client, you need a Russian Federation passport and a 100% cash deposit.
We cannot tell you the exact deposit conditions in advance. Usually, this involves documents (other than a Russian Federation passport) and a partial cash deposit. However, based on the review results, a decision may be made for either no-deposit rental or a full cash deposit.
Any adult citizen registered in our client database who signs an equipment rental agreement for professional commercial use before the first equipment pickup can become a Kinoarenda client.
If you want to receive special deposit conditions, you can fill out a client application on our website.
Fill out an application Application review time takes from 2 hours to 2 days. We always try to review applications as quickly as possible.We cannot tell you the exact deposit conditions in advance. Usually, this involves documents (other than a Russian Federation passport) and a partial cash deposit. However, based on the review results, a decision may be made for either no-deposit rental or a full cash deposit.
Any adult citizen registered in our client database who signs an equipment rental agreement for professional commercial use before the first equipment pickup can become a Kinoarenda client.
If I rent equipment with a full cash deposit, can I avoid bringing my passport for the contract and not fill anything out?
To conclude the contract, you need the original of your passport.
I have Gosuslugi and a scanned passport. Can we conclude the contract using these? Why do you need the passport itself?
According to Russian Federation law, the original passport of a citizen of the Russian Federation is required to conclude a contract.
What if I don't have a Russian passport?
In the client application selector (list of countries), you can choose the country of which you are a citizen.
What if my country is not on the list? 
Please send a scan of your passport to rent@kino.rent, and we will continue our correspondence there.
What is a 100% cash deposit?
This is the current cost of new equipment available for purchase in a store.
What documents can be left as a deposit?
Passport, driver's license, international passport, military ID.
What is the "saver" service?
This is a service you can use to avoid leaving a deposit (neither cash nor documents).
Our specialist will accompany you to the shoot and monitor the safe use of the equipment.
However, you are responsible for the equipment during the rental period. The saver does not connect or configure anything.
Our specialist will accompany you to the shoot and monitor the safe use of the equipment.
However, you are responsible for the equipment during the rental period. The saver does not connect or configure anything.
Can I leave equipment as a deposit?
We do not accept equipment as a deposit.
Can I leave foreign currency as a deposit?
We do not accept foreign currency as a deposit.
Only cash, in rubles.
Only cash, in rubles.
My shoot is urgent, but I'm not yet a client. Can the security system check be expedited?
Application review times range from one hour to three days. We will forward your request for expedition, but we cannot guarantee its fulfillment.
Can another person pick up the equipment for me?
Yes, they can, with a notarized power of attorney granting the appropriate authority and the original Russian Federation passport.
Can another person return the equipment for me?
No, they cannot. According to our contract, you must sign the equipment return act yourself, and we can only return the deposit to you.
How long until I no longer need to leave a deposit?
It's individual, there's no fixed time. Perhaps someone can vouch for you, which might affect the rental terms.
How can I test equipment?
Only our rental clients can test equipment. Equipment for testing is not reserved, but you can call us to check the availability of the necessary equipment.
I'm not your client, but I want to test equipment at the counter (not for free, I can pay).
The main condition for us to provide equipment for testing is that you must be our client, as you are responsible for the equipment's safety during the test.
We do not offer paid tests.
We do not offer paid tests.
